Industry Case Study: Telecommunications

The telecommunications industry is a critical pillar for many/most of the functions in the business world, and indeed society in a broader sense. With such an important job, and so much resting on the robust and perpetual functioning of a complicated network. To react, you need to administrationally on your toes, and capable of flexibility wherever possible. ProWorkflow’s new Nexus product might not be able to repair a severed cable, but it is capable of helping you coordinate the effort to fix that vulnerability with as much efficiency as is possible.  

Complex Network Management 

• Problem: Maintaining reliable network uptime across large, distributed infrastructures. 

• Cause: Diverse equipment vendors, ageing hardware, environmental impacts, and inconsistent monitoring tools. 

• Impact: Outages, degraded performance, slow fault resolution. 

Your hardware is as important as your software, and both need attention to maintain customers in telecoms. ProWorkflow can ensure that any faults are resolved with as little delay as possible, ensuring the best possible outcome for your customers. It comes equipped with a job logging system, available to both internal and external members of your organisation. It also has fully open API functionality, so if you have any automated systems capable of similar connectivity, you can automate the job creation process, with a new job triggered as soon as the corresponding system is able to send a fault report.  

Regardless of how the job was logged, once it’s in your system, you’ll be able to assess who has not only the expertise, but the time to complete the job. Client addresses are also stored in the system, so its possible to have someone being sent on assignment with almost no human interference.  

Slow, Siloed Internal Processes 

• Problem: Different teams manage provisioning, engineering, retail, billing, and network support with little cross-functional visibility. 

• Cause: Departmental silos and incompatible internal platforms. 

• Impact: Inefficient workflows, service delays, duplicated tasks. 

Telco organisations have to have expertise in so many fields it can be difficult for internal departments to communicate, simply because their organisational structure doesn’t make it obvious as to how that might happen. With ProWorkflow, pending permissions to do so, we can see the broader organisational structure, who belongs to which team and what theyre currently responsible for. On top of this, all of our work items contain a full history of activity, so you can peer into the microscope and really get a bottom level view of how a project might have developed.  

Workforce Skill Gaps 

• Problem: Need for specialised skills (5G, network security, fibre engineering, software-defined networking). 

• Cause: Rapid technological evolution outpaces training programs. 

• Impact: Hiring difficulties, slow innovation, increased contractor reliance. 

This large and varied expertise must be maintained, however. ProWorklfow cannot train staff, but it can help track existing staffs activities, so newer members can learn from the older members. We also allow for highly templated processes, to alleviate as much guess work from the tasks as possible. More than this, we allow for the categorisation of team members, along with various assessments of billable time and earning potential. You’ll be able to see which staff members do the most work and where youre becoming sparse on skills, before issues occur. 

While its not easy being a Tel co, ProWorkflow will  do all it can ensure you remain a successful one. Get in touch with us today if you would like to further discuss anything mentioned above.